Privacy Policy

Last updated: January 6, 2026

1. Introduction

Trialock ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Account Information

When you connect your Stripe account, we collect:

  • Email address (from your Stripe account)
  • Name and business information (from Stripe account profile)
  • Stripe account ID and access tokens (for payment processing)
  • Onboarding status and account capabilities

2.2 Usage Data

We automatically collect information about how you use the Service, including:

  • Pages visited and features used
  • Time and date of access
  • Browser type and device information
  • IP address and general location
  • Analytics events and interactions

2.3 Trial and Payment Data

When processing trials and payments, we collect:

  • Trial signup information (email, name, terms acceptance)
  • Payment intent data (processed through Stripe)
  • Transaction records and analytics
  • Recovery email interactions

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process payments and manage subscriptions
  • Send transactional emails and notifications
  • Analyze usage patterns and optimize features
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Respond to your inquiries and support requests

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data:

  • Data encryption in transit (HTTPS/TLS)
  • Secure database storage with access controls
  • Regular security assessments and updates
  • Limited access to personal data on a need-to-know basis
  • Secure token storage for Stripe integration

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

5.1 Stripe

Payment processing is handled by Stripe. When you connect your Stripe account, Stripe's Privacy Policy applies to payment data. We only store necessary tokens and account identifiers to facilitate payment processing.

5.2 Email Services

We use email service providers to send transactional and marketing emails. These services process email addresses and message content.

5.3 Analytics

We use basic analytics to understand usage patterns. Analytics data is anonymized and aggregated where possible.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Track usage analytics (with your consent)
  • Improve service functionality

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

When you delete your account, we will delete or anonymize your personal data, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at support@trialock.com.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new Privacy Policy on this page
  • Sending an email notification
  • Displaying a notice in the Service

Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@trialock.com
Address: Trialock Inc.